Shipping policy
Shipping Policy for Penguin Plank
Thank you for choosing Penguin Plank for your cutting board needs! We are committed to providing you with high-quality, handcrafted products and ensuring that your order reaches you promptly and in perfect condition. Please read our shipping policy carefully.
Order Processing Time
All orders are processed within 1-3 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.
Shipping Methods
Carrier:
We use UPS for all shipping.
Shipping Options:
We offer standard shipping, which typically takes 3-5 business days to reach you.
Shipping Rates:
Shipping is free for all orders over $99.
Shipping Address:
Accuracy:
Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for delays or additional costs resulting from incorrect or incomplete addresses.
Address Changes:
If you need to make changes to your shipping address, please contact us as soon as possible. Once an order is processed, we cannot guarantee changes.
Shipping Confirmation
Tracking Information:
Once your order has shipped, you will receive a confirmation email with tracking information. Please use this tracking number to monitor the status of your shipment.
Delivery Issues
Damaged Items:
If your cutting board arrives damaged, please contact us within 7 days of receiving your order. We will work with you to resolve the issue and ensure that you are satisfied with your purchase.
International Shipping
Availability:
At this time, we only ship within the United States. We do not offer international shipping.
Contact Us
If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to us:
Email: support@penguinplank.com
Thank you for supporting our small business. We appreciate your patience and understanding as we work to deliver your handcrafted cutting board with care and efficiency.
Warm regards,
Penguin Plank